by Lee-Ann Ratcliff
(Chapelhall, North Lanarkshire, Scotland)

Lee-Ann Ratcliff

Married with two children
8 Acer Grove, Chapelhall, Airdrie, North Lanarkshire
Home: 01236748367
Mobile: 07710115701


My abilities could help your company in many ways to run smoothly and proficiently. As I have a large amount of experience in many different sectors as you will see from my work history. Which I use in order to improve the way I do things. I am a confident and effective communicator who enjoys working with colleagues and clients alike. Enthusiasm, honesty, reliability, commitment and motivation are all qualities I apply confidently to my work places at all times. My work history also demonstrates my ability to work on my own initiative and as part of a team. My approach to work is as flexible and adaptable in order to suit the ever changing needs of the work place. I am also proficient in typing and using computers and its programs and maintancens. I am always willing to learn new skills for the benefit of the company.


August 2008 – January 2010 – PMG Events Ltd – Coatbridge – Receptionist
 Set up and maintenance of Inventory control software.
 Customer Service and Sales – dealing with all customer queries and complaints.
 Invoicing and Filing
 Stock control and Organization.

November 2007 – May 2008 – House of Beauly – Beauly – Waitress
 Customer services and care.
 Operation of touch screen cash register and cash
 Serving of hot soup and sweets freshly made everyday.
 Operation of coffee machine able to make Cappuccinos, Espressos etc.
 Rotation of Stock in bottle store.

July 2007 – October 2007 – iResponse – Cumbernauld –Telesales Advisor
 Inbound / incoming calls
 Outsourcing / Outgoing calls.
 Working on various campaigns from Avon to Scottish Powers.
 Calling Residential premises to give information on various products.
 Taking Orders and processing
 Giving customers options to change suppliers and Insurance.
March 2006 – June 2007 – Kerr’s Bakery – Holytown – Confectionery Operator
 Preparation and baking of various confectioneries
 Operate with in a
strict hygienic environment.
 Filling, Icing and decorating bakery products.
 Hand Packing of products
 Operation of packaging machinery.

November 2005 – February 2006 – Overstone Manor – Northamptonshire – Commi Chef / Waitress / Barmaid
 Operation of touch screen cash register and cash.
 Preparation of all Starters and Desserts.
 Assisting Head Chef’s on main line.
 Dating foods, Rotation of foods in freezer, dry stores and bottle stores.
 Customer serves, waiting tables and working behind the bar.
March 2004 – October 2005 – Maternity Leave – Zimbabwe, Africa
 Started off maternity leave then stayed at home till children were old enough to go to child care.
June 2003 – March 2004 – A & G Motors – Zimbabwe – Personal Assistant / Receptionist / Head of Security Department.
 Preparation of Salaries, staff rotas and attendance register
 Petty Cash and Invoicing
 Maintenance of diary, Arrange meetings, booking accommodation and travels.
 Completion of consignment and Delivery notes.
 Procuring of stock for office and workshop.
 Inspection of haulage trucks horse and trailers before dispatch and on return to avoid theft of fuel and parts on trucks due to economic situation in Zimbabwe.
April 2002 – May 2003 – Maternity Leave – Zimbabwe
 Started off maternity leave then stayed at home till children were old enough to go to child care.

January 2000 – April 2002 – Lumiance Lighting Industries – Zimbabwe – Receptionist / Supervisor
 Supervision of workshop staff of 24 staff.
 Customer Service – dealing with customer queries and complaints
 Switch board operation.
 Checking of tills and petty cash in shop at the beginning and end of each day.
 Invoicing, Banking and procuring of stock for the office and warehouse.
 Emailing, Filing, Faxing and Typing of all required documentation.
 Maintenance of all office files, customer records and archives.


Elementary Food Hygiene Certificate – April 2008
Shiatsu Therapy – June 2000
O’Level – 1999
English, Geography, Science, History, Art
ZJC - 1995
English, Geography, Science, History, Art


References are available on request

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